JOB PURPOSE STATEMENT:
The Sales Person is responsible for maximizing sales through excellent customer service, product knowledge and team work. Sells floor merchandise and/or assist customers with purchases, orders, and/or deliveries, as required. Restocks shelves and maintains merchandising and visual display standards. Implements stock control and security procedures and maintain appropriate records, and reconcile accounts.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- SALES GENERATION
- Achieves and exceed sales targets.
- Promote maximum sale of merchandise by understanding customer needs, explaining features and benefits, overcoming objections, selling add-on merchandise.
- Give alternative products when out of stock situations arise.
- Promote link and bridge sales.
- Adhere to the department discount policy.
- Make use of all promotions and events inside and outside the shop to increase sales.
- CUSTOMER SERVICES
- Greet customers as per thecompany standards.
- Personally acknowledge all customers you see.
- Adhere to the company’s grooming standards.
- Keep all promises made to customers.
- Refer back to customers within 24 hours of query.
- Keep customer database up to date.
- Follow up all customer service issues.
- PROMOTIONS AND EVENTS
- Know and understand the mechanics of promotions and events.
- Support all promotions by being aware of current promotions.
- Explain promotions to customers.
- Order promotional stock in advance
- Ensure advertised lines are in stock and are properly presented.
- Maintain all merchandise and displays.
- Achieve promotional targets.
- MERCHANDISE PRESENTATION & HOUSEKEEPING
- Adhere to the merchandising checklist.
- Display all merchandise according to company standards.
- Display of new lines timeously.
- Keep the company housekeeping standards high at all times.
- TRAINING AND DEVELOPMENT
- Attend all training offered
- Share supplier training information with colleagues.
- Maintain a professional image and conduct during all training.
- Take responsibility for self-development and increase one’s product knowledge by reading catalogues, magazines, labels, etc.
- STOCK MANAGEMENT
- Know how much stock is in your section.
- Ensure top selling lines are in stock.
- Plan with your Section Supervisor how to move slow selling stock.
- Tell Section Supervisor of any stock related issued.
- Ensure stock transfer in and out is done within 48 hours.
- Manage damages and breakages.
- Adhere to stock delivery and acceptance procedures.
- Discuss ideal stock levels with your Section Supervisor on a monthly basis.
- SUPPLIER LIAISON
- Maintain professional relationships with all suppliers.
- Do not misuse supplier samples, GWP’s or promotional offers.
- Do not pass on confidential company or sales information.
- MARKET AWARENESS
- Be aware of competitor’s prices, products and promotions and inform your section supervisor.
- ADMINISTRATION
- Ensure that all the barcodes are properly fixed on the merchandise.
- Record daily sales figures separately and keep any related paper work up to date.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of English language; Knowledge of Arabic preferred.
- Ability to prepare routine administrative paperwork.
- Ability to sort, checks, count, and verify numbers.
- Knowledge of sales techniques.
- Knowledge of merchandising and stock control procedures.
- Knowledge of sales promotions and events.
- Knowledge of basic visual merchandising techniques.
- Knowledge of customer service standards and procedures.
- Knowledge of shop security and safety procedures.
- Ability to communicate effectively, both orally and in writing
- Ability to interface and influence customers.
- Good interpersonal skills to deal with customers and other employees.
QUALIFICATIONS: High School Pass Certificate
EXPERIENCE: 0-3 Yearsyear experience – Sales Representative
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